Palm Harbor Internet Services

Modification
Palm Harbor Internet Services. reserves the right to add, delete or modify any provision of this policy at any time without notice. You agree to be bound by any changed Palm Harbor Internet Services may reasonably make to this agreement when such changes are made. If you have purchased services or software from Palm Harbor Internet Services, the term of this agreement shall continue in full force and effect as long as you take advantage of and use the software or services that we provide.
You agree that you will be responsible for notifying Palm Harbor Internet Services should you require to terminate your use of Palm Harbor Internet Services’s services. Notification of your intent to terminate must be provided no later than 10 days prior to your billing date.

Privacy
Palm Harbor Internet Services will not sell, distribute, reveal, or otherwise make available any customer information. We contribute a great amount of time and help to anti-spam organizations and take great pride in IT security. Should we need to contact you directly regarding your specific account or service we will do so via email only or phone.

Satisfaction Guaranteed
90 Day Guarantee StatementIf for any reason you are unhappy with the services you receive from Palm Harbor Internet Services during the first 90 days of service, you may request in writing via email or by our cancellation form (as mentioned below) that your services be discontinued at which time you will receive a full refund. You must also state a detailed reason as to why you are cancelling (as we request for any cancellation, no matter the time frame). We are the sole arbiter as to if your reason is a valid reason and if all possible steps were taken on your side and on ours to correct the situation causing the interest to cancel.

New Accounts
All new web hosting accounts purchased on our order page are set up within 24 hours by our account administrators. You will receive two (2) emails including login details after your purchase. Due to unforeseen complications with various mail servers and any connection problems between your ISP and Palm Harbor Internet Services, this process may sometimes be delayed.

Domain Names and Domain Transfers
In order for your domain name to point to the Palm Harbor Internet Services server your new account is located on, you must change your DNS (Domain Name Servers) at your registrar. These DNS are located in your welcome email and they are defined in a pair (primary- ns*.palmharborinternetservices.com and secondary- ns*.palmharborinternetservices.com). Please note: Our DNS are unique to each server so if you sign up and then a few months later open another account, you will not be using the same DNS as before.Please be aware that the above process is not known as a domain transfer. A domain transfer is if you want to physically transfer your domain to Palm Harbor Internet Services and away from your original registrar. You must create an account at hostdimedomains.com and initiate a transfer. A domain transfer is $15.99 and that goes toward one year of registration with Palm Harbor Internet Services, added on to your current registration period with the previous registrar.Palm Harbor Internet Services will take necessary steps to register domain names on behalf of the client when requested. However, clients are responsible for renewing their domain names. Palm Harbor Internet Services does not take responsibility for failing to renew domain names. If your domain name was registered via our company, you must check and take appropriate actions to renew a domain that is about to expire. We do not handle renewals unless specifically asked for by sending a ticket to our helpdesk. If you have any questions at all about DNS changes or domain names in general, please open a ticket at our helpdesk by clicking here.

Content
Palm Harbor Internet Services believes in freedom of speech; however, any content (written, visual, or implied) in the following areas will not be tolerated and is grounds for immediate suspension of service (in most cases customer will be allowed a zip file of their account): racism or prejudice due to color, creed, or belief; any violent/malicious/obscene content written, visual or implied. We will not tolerate any type of hate site including terrorist related websites on our network. If we receive notice that there is such a hate site hosted within our network, the customer hosting the material will be notified immediately. They are required to remove the content within a certain timeframe or will face account suspension and/or termination. We prefer that you self-govern your content and remain responsible and all-knowing of what your website publically provides. Even if other users have access to your account, you are responsible for their actions. The resources and time needed to govern our servers by checking each website individualy, which have growing and evolving content, is impossible. However, if Palm Harbor Internet Services is made aware of any questionable content on a Palm Harbor Internet Services-hosted site, we will address the concerns immediately and directly with you to seek an amiable resolution. If any person contacts us about content they have found on a Palm Harbor Internet Services server that copyrights their own material or that they wish to be removed, we require a proper DMCA notice to begin investigation.

Liabilities
Palm Harbor Internet Services, makes no endorsement, claims, or promises regarding the services offered by our customers and will not be held liable for any disputes or claims against said customers. In no event shall Palm Harbor Internet Services be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of a customer web site or from any information, services or products provided through a customer web site. If there is questionable content on any server in our network, we will not take any action against any material or action until the website is brought to our attention by contacting our abuse department. You may visit our helpdesk by clicking here.

Payments and Agreement to Pay
As consideration for the software or services purchased by you and provided to you by Palm Harbor Internet Services, you agree to pay Palm Harbor Internet Services at the time you order. All fees are due immediately and are non-refundable unless otherwise expressly noted, even if your services are suspended, terminated, or transferred prior to the end of the services term. Palm Harbor Internet Services expressly reserves the right to modify pricing through email notification and/or notice on its web site. You may make payment by providing either a mail in payment or PayPal email address.
Hosting and add-on services are all billed on an automatic basis. Palm Harbor Internet Services will bill you for your services when they come up for renewal at Palm Harbor Internet Services' then current rates. It is your responsibility to assure that payment is received in a timely fashion.
In all cases your billing date will be the first of the month. If you signed up between the 1st and 20th of the month, your fee will be reduced by the pro-rated the amount of days left in that month and your billing date will be the first of the month after the duration of your plan. If you signed up after the 20th of the month, your fee will be increased by the pro-rated amount of days left in that month and your billing date will be the first of the month after the duration of your plan. (If you sign up January 12, 2009 your fee will be reduced by the pro-rated amount of 12 days and your next monthly billing will be February 1, 2009, quarterly would be April 1, 2009, semi-annual would be July 1, 2009, and annual would be January 1, 2010. If you sign up January 22 your bill will be the pro-rated amount of 9 days plus your normal charges and your next monthly billing date will be March 1, 2009, quarterly would be May 1, 2009, semi-annual would be August 1, 2009, and annual would be February 1, 2010).
If for any reason Palm Harbor Internet Services is charged a penalty for any fee charged to your payment method (such as a charge back dispute), you agree that Palm Harbor Internet Services may peruse all available remedies in order to obtain payment. You agree that among the remedies Palm Harbor Internet Services may peruse in order to effect payment, shall include but will not be limited to, immediate cancellation without notice to you of any domain names or services registered or renewed on your behalf.
You agree that you are solely liable for arranging that your services are renewed, and that Palm Harbor Internet Services shall not be liable to you or any third party to charge your payment method in order to renew your services. You also agree that you are liable for all services that have been rendered on your behalf until a termination of service has been officially received by the accountholder for services.

Late Payments
If at any time, your hosting payments become past due, you will receive a notification via email (to the most recently updated email address on file) with instructions on rectifying the situation. Please note that Palm Harbor Internet Services holds the right to deny access to and/or de-activate accounts hosted on our servers of which have unpaid past due balances.
Accounts are at risk for suspension of service if payment for hosting is not received 30 days after the due date.
Accounts 45 days past due will be assessed a $10.00 USD late fee to re-activate service.
If an account holder submits a bank assisted dispute for services rendered, their hosting account will be de-activated within 48 hours if the payment issue has not been recovered. A $50.00 charge back fee will be added to the amount disputed by the customer.
We only accept mail-in and cerdit cards through PaypPal for payment of services. In the event that your yearly/monthly charge is denied and we are unable to contact you, then the aforementioned fees to enable your account shall apply. Monthly installments will incur for the entire duration services are rendered and you remain subscribed to until you submit proper termination of the account.
Any debt not paid 90 days after the due date will be forwarded to an outside collections agency for proper collection. At that time, the account holder will incur a $50.00 USD collection fee added to the balance previously due.
Please note that Palm Harbor Internet Services holds the right to deny access to and/or de-activate accounts hosted on our servers with past due balances. PLEASE ADDRESS ANY QUESTIONS REGARDING PAYMENTS TO OUR ACCOUNTING DEPARTMENT BY OPENING A TICKET AT OUR HELPDESK - http://palmharborinternetservices.com/hosting/submitticket.php

Overage Charges
Our service plans are designed to accommodate the majority of usage scenarios given the needs of our customers. However, your usage may vary and require additional allocations, specifically in the areas of storage and traffic. We will never charge your card automatically if your account requires more resources. You must keep your email address updated within your cPanel, so that you may receive an email when your account reaches certain limits determined solely by our system, ie. bandwidth exceedment warning at 80% at which time you may contact us to purchase a higher transfer quota for your account. If you do not contact us, the system will suspend your site if your allotments exceed.

Cancellations
If you wish to cancel your services, you must notify our billing department 10 days prior to your billing date - http://palmharborinternetservices.com/hosting/submitticket.php Refunds/Account Termination
If, for any reason, Palm Harbor Internet Services fails to deliver said services to you, a prorated refund will be issued. No refunds will be issued if abuse of our stated policies forces Palm Harbor Internet Services to suspend or terminate your services prematurely. In the event you request account cancellation, once your service has been cancelled your account will be suspended from use. It will then be deleted within 30 days. Cancellations of accounts pre-paid for on a monthly basis will not receive a refund for the remainder of the billing period. Cancellations of accounts pre-paid on a yearly basis will only receive a pro-rated refund based on the monthly rate of the same hosting plan. All add-on service payments are non-refundable as they are included only during the life of the hosting plan. If for any other reason your account becomes suspended and remains suspended it will be deleted after a 30-day period.